Shipping & Delivery
Current Winter Status: ⚠️ High Demand
Due to extreme demand from our recent social media viral campaign, our warehouse is working overtime. Please allow 1-2 business days for your order to be processed and packed before it ships. We are doing everything we can to get your heat to you as fast as possible!
Where We Ship
We currently offer Free Tracked Shipping to the following regions:
- 🇺🇸 United States
- 🇬🇧 United Kingdom
- 🇨🇦 Canada
- 🇦🇺 Australia
- 🇪🇺 European Union (Major Countries)
Estimated Delivery Times
Once your order is dispatched, here is when you can expect it to arrive:
| Region | Estimated Time |
| United States | 5 - 8 Business Days |
| United Kingdom | 5 - 8 Business Days |
| Europe | 6 - 8 Business Days |
| Canada | 8 - 10 Business Days |
| Australia / NZ | 8 - 10 Business Days |
Please note: Severe winter weather storms may occasionally cause carrier delays beyond our control.
Order Tracking
As soon as your order ships, you will receive an email with your tracking number.
- Tracking Updates: Please allow 1-2 days for the carrier to scan your package into their system.
- Track Your Order: You can track your package directly on our website [Here] (Link to your tracking page).
"Why did I only receive part of my order?"
To get your items to you as fast as possible, we sometimes ship products from different specialized warehouses.
- Example: If you ordered Heated Insoles and Leggings, they might arrive in separate packages on different days.
- Don't worry! The rest of your order is on the way.
Lost or Stolen Packages
Ello Season is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Ello Season will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.